OUR STORE POLICIES

Transparency and Care

Hello, welcome to our boutique. We are so grateful you are here. Please read carefully through our shop policies. In today’s online market, honesty is the best policy. That is why we designed the most generous and transparent store policy for our customers. We understand that each shop is unique, and so are the policies. We truly value you and thank you for supporting small businesses such as ours. We have listed our policies accordingly to what is best for both the customer, and the shop. Thank you so much for understanding.

ORDER EDITS/CANCELLATIONS

No order cancelations, returns OR exchanges.

We do not accept order cancellations. Once your order is placed, it is processed and cannot be cancelled.

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Our shop does not accept returns or exchanges. Please make sure you order sizes accordingly. For any questions about sizing, please contact us at shoplinenandlace@yahoo.com

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We feel this policy is important because it helps prevent shipping errors, delay times, and inventory accuracy. If an exception is made, please know that a 15% fee will be deducted from your order.

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DAMAGED ITEMS

Should an order arrive damaged: 

Please send us a photograph of the packaging and the contents within 3 days of receiving. If the three day window has been reached, we are not responsible. Each order is addressed individually.

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We do our best with quality control, however with human error, sometimes an item will get sent out that should not have cleared QC. We apologize and will fix this for you! Once you receive your package, please inspect it right away. Our policy lasts 3 days of your package arrival date. If three days have gone by since this day, unfortunately we are unable to offer you a refund.

All returns must be approved for prior to returning

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To be eligible for a return, your item must be unused and in the same condition that you received it. Tags in place, no stains or foul odors. It must also be in the original packaging with tags correctly attached.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will be issued.

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If your approved return is received back to us and indeed in good condition where it "should not" have been considered for a return ~ you will be responsible for a 25% restocking fee. Please be very accurate when explaining the reason for a return. Above the 25% restocking fee, your shipping will be NON-REFUNDABLE.

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Lost, Damaged, or stolen packages

We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with USPS/Fed Ex. If your items arrive damaged with no obvious packaging issues, please contact us within 3 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return.

Shipping

To return your product, please email us at shoplinenandlace@yahoo.com for a return address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.